My First Few Days with the Basis Band

Tom Novak

I’ve wanted to get a Basis Band ever since I first saw it at the 2012 Consumer Electronics Show. Unfortunately, the Basis Band has been pretty much out of stock for the past year and half, and pretty hard to get your hands on. So I was pretty excited when my wife somehow leapfrogged ahead of me in the queue and received an email invite to order a couple of Basis Bands. We went for one in white (her) and one in black (me).

Mine came with a crooked display, however. Might not bother everyone, but I’m a perfectionist and it bothered me. I read the return policy which mentions a 15% restocking fee, but when I emailed Basis they were great. No restocking fee, they immediately shipped out an advanced replacement which I received in a couple days, free shipping and free return. The kind of customer service you…

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