The National Law Review recently asked me five questions about the impact of AI on consumer experience.
Tag: consumer experience
A Computational Social Science Framework for Learning and Visualizing the Latent Language of Structured IoT Interaction Data
The Internet of Things (IoT), comprised of billions of smart devices representing trillions of interactions, has the potential to generate entirely new consumer experiences. In
Relationship Journeys in the Internet of Things: A New Framework for Understanding Interactions Between Consumers and Smart Objects
Abstract Consumers’ interactions with smart objects have a relational nature and extensive research has supported the “relationship metaphor” as a fruitful way to understand consumer
Relating to the Internet of Things
In a piece published last year in this magazine, Charles Hannon made a compelling case for careful thinking about how the words used by AI
Fully Integrated Pet Experiences are Coming Soon
One of the pretty interesting things I saw a lot at CES, both in Eureka Park (startups) and on the floor at Tech West were
Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach
Donna L Hoffman and Thomas P. Novak (2018), Journal of Consumer Research The consumer Internet of Things (IoT) has the potential to revolutionize consumer experience. Because
Center for the Connected Consumer 